FAQ

Once you complete your purchase, you’ll see a confirmation screen with your order number.
A few minutes later, you’ll also receive an order confirmation email at the address you entered at checkout.

If you don’t receive the email after 15–20 minutes:

• Check your spam or promotions folder.
• Make sure the email address you entered is correct.

If you still can’t find the confirmation, write to orders@amunt.fr with your full name and, if you have it, your order number or a screenshot of the charge on your bank statement. We’ll check the status of your order and send you a manual confirmation.

If your order arrives incomplete, incorrect, or if any product has a defect, please contact us within 72 hours of delivery.

Email orders@amunt.fr and include:

• Your order number
• A short description of the issue (missing product, wrong product, defect, etc.)
• 2–3 clear photos of the product and the package (including the shipping label if possible)

We’ll review your case and offer the most reasonable solution in line with our Shipping & Returns policy (replacement, refund, or an equivalent alternative).

No. For now we only ship to:

• A selection of countries within the European Union (Zone 1)
• United States, Canada, United Kingdom, Switzerland, Norway, Japan and Australia (Zone 2)

You’ll always find the updated list of countries on our Shipping & Returns page.

If you place an order to a country we don’t ship to yet:

• The order will be cancelled
• We’ll notify you by email and refund the product amount using the same payment method you used

At this stage, orders shipped to Zone 02 (United States, Canada, United Kingdom, Switzerland, Norway, Japan or Australia) are considered final sale when it comes to changes of size, colour, or change of mind.

We can only handle returns from these countries in cases of:

• A defective product
• A mistake on our side (for example, wrong size or wrong model sent)

Please take your time to carefully check the Size Guide, photos and product description before ordering from the US or Canada.

If you have any doubts before buying, write to us, we’re happy to go through it with you in full transparency.

We currently accept credit and debit cards from major international providers (for example Visa, Mastercard, etc.), plus any other payment methods that may appear in the checkout.

Available payment options are always shown clearly on the final screen before you confirm your order.

If we add new options in the future (wallets or other systems), they will appear directly there.

It depends on where your order is shipped:

Orders shipped within the European Union (Zone 1)

Applicable taxes (for example VAT) are included in the final price or shown clearly during checkout.

In any case, you will always see the total amount (products + applicable taxes + shipping) before confirming your order.

Orders shipped to the United States and Canada (Zone 2)

Prices on the website do not include any potential duties, taxes, or import fees set by the authorities of the destination country.

Any additional charges (customs, carrier handling fees, local taxes, etc.) are the sole responsibility of the person receiving the order and are paid, if applicable, to the carrier or local authority.

We recommend checking the Customs, duties and import taxes section in our Shipping & Returns policy.

Yes. We process payments through secure payment gateways, using encrypted connections (TLS/SSL) and industry-standard security practices.

Amunt does not store your full card details on its own servers.

Payment processing is handled directly by the payment provider.

We will never ask you to send card details by email, social media, or any other insecure channel.

At the moment we do not offer instalment payments or “buy now, pay later” services.

All orders are paid in one single charge when you confirm your purchase.

If we ever add a pay-in-instalments option, it will appear clearly in the checkout as an additional payment method.

We currently work with two shipping zones:

Zone 1 – European Union

We ship to:
Spain, Portugal, France, Germany, Italy, Belgium, Netherlands, Luxembourg, Austria, Denmark, Sweden, Finland, Ireland, Poland, Czech Republic, Slovakia, Slovenia, Hungary, Croatia, Romania, Bulgaria, Greece, Cyprus, Malta, Estonia, Latvia and Lithuania.

Zone 2 – Outside the EU

For now we only ship to:
United States, Canada, United Kingdom, Switzerland, Norway, Japan and Australia.

We don’t ship to any other countries outside this list at this stage.

If we add or remove countries, we’ll update it clearly on the Shipping & Returns page.

Shipping costs are calculated automatically at checkout based on the destination country and the weight of your order.

Before paying, you’ll always see the exact shipping cost and an estimated delivery date.

As a rough idea, orders within the European Union are usually delivered within a few working days, plus preparation time.

Timings can vary due to external factors (public holidays, strikes, etc.).

You can always find the latest details on Shipping & Returns.

For Zone 2, shipping costs are also calculated automatically at checkout based on destination and weight.

Before paying, you’ll see the shipping cost and an estimated delivery window.

Amunt is a very small collective, not a big logistics platform. Right now we can’t offer the same level of service in Zone 2 as large brands (subsidised shipping, all-inclusive pricing, easy free returns), and we prefer to be very transparent to avoid frustration.

The total cost for you may increase due to import duties, taxes or customs fees set by your country and completely outside Amunt’s control. These charges are not included in the payment you make on our website and are usually paid to the carrier or local authority.

Delivery times can also be extended by customs checks or other external factors.

You’ll find more detail on Shipping & Returns.

For now, we don’t have a free-shipping threshold.

We’re a small collective, not a big logistics company, and we need to charge shipping transparently by destination and weight to keep the project sustainable.

Whenever we’re able to offer limited-time promotions (reduced or free shipping), we’ll communicate them clearly on the website and in the newsletter. The most up-to-date information on shipping costs will always be in Shipping & Returns and at checkout before you pay.

It depends on where your order is shipped:

European Union (Zone 1)

Yes. You have 14 calendar days from the day you receive your order to request an exchange or a return.

We can only accept items that are unworn, unwashed, with all original tags and in perfect condition.

United States and Canada (Zone 2)

At this stage, orders are treated as final sale:

• We don’t accept standard returns for size, colour, or change of mind.
• We can only review cases where there is a defective product or a mistake on our side in the order.

For any return from Zone 1 (EU):

Email us at orders@amunt.fr within 14 days of delivery.

Include your order number and the reason for the return.

We’ll reply with instructions and the return address.

We don’t use an automated label system yet; we handle each case directly by email because Amunt is a small collective working with very limited volumes.

For United States and Canada (Zone 2), we only handle returns in case of defect or error. In that case, we’ll first review everything by email (text + photos) and then explain the exact steps.

European Union (Zone 1)

Generally, no.

• Return shipping costs are paid by the customer.
• The original shipping costs are also non-refundable, unless the return is due to our mistake or to a defective product.

In some specific campaigns we may offer better conditions (for example, first exchange within Spain), and we’ll always state this clearly.

United States and Canada (Zone 2)

We don’t offer standard returns for change of mind, size, or colour.

If there’s a defect or an error, we’ll decide case by case whether it makes sense to ship the item back and who covers the cost, because international shipping has a high economic and environmental impact for a small project like Amunt.

Once we receive your returned item and confirm it’s in good condition:

• We’ll process the product refund within approximately X to X working days.
• The refund will always be issued to the same payment method used for the purchase.

The exact time for the amount to show on your account depends on your bank or payment provider.

If a reasonable time has passed after we’ve confirmed the refund and you still can’t see it, we recommend contacting your bank first and then emailing us at orders@amunt.fr if doubts remain.

At this stage, for United States and Canada (Zone 2):

• We don’t accept standard returns for size, colour, or change of mind.
• All orders are final sale, except in cases of defective product or clear error on our side.

If something arrives in bad condition or not as expected, email us as soon as possible with your order number, a short description, and clear photos.

If we confirm the issue, we’ll look for the most reasonable solution (replacement, partial or full refund, etc.), always balancing the reality of a small collective with the environmental and economic impact of international shipping.

Your main reference is our Size Guide, based on real body and garment measurements (chest, waist, hips, rise, leg length, etc.).

We recommend:

1. Measuring yourself with a tape measure, snug but not tight.
2. Comparing your measurements with the table in the Size Guide.
3. If you’re between sizes, also checking the fit notes on each product page (PDP).

Our pieces are designed to move, hike and climb in, not to be ultra tight.

In general:

• Sizing is true to size (similar to your usual size).
• We leave a bit more room in the thigh and knee so you can step high, bend and scramble comfortably.

If you like very slim, close-to-the-body fits, they may feel slightly more relaxed.

If you prefer mobility and comfort, stick to your usual size.

It depends on how you’ll use the garment and how you want it to look:

• For maximum freedom of movement (climbing, scrambling, long approaches), we usually suggest choosing the larger of the two sizes.
• For a slightly cleaner, closer fit, go for the smaller size.

In any case, always check:

• The waist and leg length measurements in the Size Guide.
• The fit notes on each product page.

You’ll find the Size Guide in two places:

• As a dedicated page in the main menu (Size Guide).
• Linked on each product page (PDP), next to the size selector.

There you’ll see measurements in centimetres and how to take them so you can compare them to your body.

The exact fit of each style is described on its product page:

• We indicate if it’s more relaxed, straight or more fitted.
• We highlight key details like being cropped at the ankle, higher rise, extra room in the thigh, etc.
• We always try to show photos that reflect the real fit in movement, not only standing straight.

If a piece is particularly cropped, tight or ankle length, we’ll say it clearly in the description to avoid surprises.

If you follow the care instructions on the label and the product page, garments shouldn’t shrink in a noticeable way.

Fabrics with higher cotton content may show a slight initial shrinkage, usually within a reasonable margin.

If a specific piece behaves differently (for example, it can shrink up to a certain %), we’ll state it clearly in the description and care notes.

In general, we recommend avoiding very hot water, high-heat tumble drying and aggressive ironing, unless the care label for that garment says otherwise.

The most important thing is to always follow the care label on each garment.

In general, we recommend:

• Washing inside out, in cold or lukewarm water on a gentle cycle.
• Using a small amount of detergent and avoiding strong fabric softeners.
• Not leaving the garment damp inside the washing machine for too long.

Each product page includes specific care notes if the fabric needs them.

As a general rule, we don’t recommend using a tumble dryer with Amunt garments. It helps them last longer and reduces the risk of shrinkage or unnecessary damage.

If tumble drying is allowed for a specific piece, it will be clearly indicated on:

• The inside care label of the garment.
• The product page, in the care section.

Yes. On fabrics with a DWR (Durable Water Repellent) finish, performance will naturally fade with use, sweat and washing, but it can be partially reactivated:

• Wash the garment following the care instructions, avoiding fabric softener.
• Let it air dry and, if the label allows it, apply low, gentle heat (for example, a cool iron with a cloth between the iron and the fabric).

Over time, you may need to use a dedicated outdoor DWR spray or treatment. If you’re unsure which product or method suits your garment, write to us and we’ll guide you.

We don’t have an in-house repair service (yet), but we strongly believe in keeping garments in use for as long as possible.

If you have a tear, rip or small issue, we recommend taking it to a trusted local tailor or repair shop in your city.

If you’re not sure how to approach the repair, email us at support@amunt.fr with photos of the problem and we’ll try to advise you on the best way to fix it (what to ask for, which areas are critical, etc.).

Our goal is to gradually add more repair and care resources on the website over time.

They’re one-day or weekend outings in small groups (hiking, snow, climbing, etc.) that we organise to share time in the mountains, test gear and build community.

They’re not a classic “tour package”, but almost-at-cost activities for people who feel Amunt is part of their own collective.

Each microtrip will have its own page with date, route, level, group size and price.

You book your spot online, directly through that microtrip page (as a product/registration) until all places are taken.

If the group is full, we’ll indicate whether there’s a waiting list and how to sign up.

Each microtrip will have its own cancellation conditions clearly stated on the page (deadlines and any possible refunds).

Because we work with very small groups, professional guides and shared costs, we often can’t refund last-minute cancellations – but we’ll always try to be clear and transparent from the start so there are no surprises.

On each microtrip page we spell out exactly what’s included and what isn’t:

• Whether a certified guide is included.
• What type of insurance is included (if any) or if you need your own cover.
• Which gear you need to bring (clothing, boots, helmet, harness, snowshoes, poles, etc.) and what we provide as shared or group material, if relevant.

It’s important to read the microtrip page carefully before booking.

On our outings we often shoot photos and video to document the experience and share it on Amunt channels.

We’ll always ask for your consent in advance and explain how the images may be used; all of this is detailed in our Image Consent page.